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Customer Service 2022

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Frequently Asked Questions Frequently Asked Questions

Littman Jewelers Website Closing (www.littmanjewelers.com)

We're merging our two families into one convenient site for all! Our Littman Jewelers website will now be moving to a new online home at fredmeyerjewelers.com. Here are some answers to frequently asked questions.

Who do I contact if I have questions about my jewelry?

Call our Customer Service Center at: 1-800-DIAMOND (800-342-6663)

Customer service hours are M-F; 5am-5pm PST/8am-8pm EST

Where can I continue to shop with Fred Meyer Jewelers/Littman Jewelers?

You can still shop with us today at www.fredmeyerjewelers.com

Search for the nearest Fred Meyer Jewelers store by using our Store Locator online.

Do I have to create a new account with www.fredmeyerjewelers.com?

Yes, before placing a new order with www.fredmeyerjewelers.com, create an account for faster checkout, to review order status, rate products and more.

Reregister within minutes and sign in by visiting www.fredmeyerjewelers.com and clicking on the icon in the top right.

Why are the sites merging?

We are creating a convenient and combined shopping experience for all our customers from both families.

When are the sites merging?

The sites will merge on March 1, 2022.

What happens if I go to the Littman website?

You will be redirected to your Fred Meyer Jewelers website.

Will the Fred Meyer Jewelers website have all the same great product?

Yes! We will have just as much product, if not more.

Will you still offer the same great sales and savings?

Yes! Nothing is changing, only the name of the website.

How do I return merchandise I purchased on the Littman website?

If you have a question about a return or exchange from a Littman website purchase, call our Customer Service Center at: 1-800-DIAMOND (800-342-6663).

How do I get details about my previous online orders with Littman?

To retrieve details and check the status of prior online orders, you may call Customer Service at 1-800-DIAMOND Monday - Friday 8am to 8pm EST. You will be required to provide the following information:

  • Order Reference Number (order # from your confirmation page or email confirmation)
  • Last Name on order (billing)

What happens to my account that I have on Littman, do I lose all that info, or does it automatically transfer to FMJ?

Your Littman website account does not transfer to the new website. You will need to re-register and create a new account. If you need information from your old account, please contact Customer Service at 1-800-DIAMOND.

How do I check on a previous order if I checked out as a guest?

For any questions on previous orders, please contact Customer Service at 1-800-DIAMOND Monday - Friday 8am to 8pm EST.

What happens if I haven't received my order before the site goes down?

For any questions on previous orders, please contact Customer Service at 1-800-DIAMOND Monday - Friday 8am to 8pm EST. You will be required to provide the following information:

  • Order Reference Number (order # from your confirmation page or email confirmation)
  • Last Name on order (billing)

How do I get repair or inspection services completed?

To set up a new inspection or repair service:

  • Please call 1-800-DIAMOND (1-800-342-6663) and press 4, to set up inspection or repair services with our Authorized Repair Department. We will provide a fully insured, prepaid shipping label at no cost to you.
  • All jewelry pieces received will be inspected and cleaned. If repair work is identified during the inspection process and you purchased the Lifetime Jewelry Care Plan or the Watch Protection Plan, eligible repair and maintenance covered by the plan will be completed.
  • If work is required and you did not purchase the Lifetime Jewelry Care Plan or Watch Protection Plan, you will be contacted to approve the work prior to completion. No work is completed without your approval.
  • In the event of a missing package, rest assured, al jewelry is replaced with a like item, or refunded at the original purchase price.

Who do I contact for questions about my Lifetime Jewelry Care Plan/Watch Protection Plan?

If you have any questions about your existing care plans, or how to use them in the future, please call: 1-800 DIAMOND (1-800-342-6663)

Who do I contact for watch repairs?

For watch repairs, please call: 1-800-DIAMOND (1-800-342-6663).

How do I complete a Diamond Replacement?

Contact 1-800-DIAMOND to begin a Diamond Replacement Claim.

Please have your records of inspection and transaction history ready.

I am interested in trading in my ring, how do I begin the process?

You may trade in your eligible Littman Jewelers merchandise for its full purchase price (exclusive of tax and shipping) toward the purchase price of a new diamond jewelry item that is at least double the price you paid for your original diamond purchase. Certain exclusions apply. Customers falling under a retired diamond bond with different trade-in criteria must provide documentation. Trade-ins may only be completed at our store locations. For a list of full disclosures and exclusions, please view our full Lifetime Diamond Trade In Privilege policy.

Watch Repairs

For repairs covered under a manufacturer's warranty, please contact our vendor partners below.

Bulova / Caravelle

1000 W. 190th St. Dept R

Torrance, CA 90502-1040

800.228.5682

serevice@bulova.com

Casio

570 Mount Pleasant Ave

Dover, NJ 07801

800.706.2534 (Option 2) Mon-Fri 9am - 5pm EST

800.435.7932 (Option 1) Sat-Sun 10am - 8pm EST

Rado / Tissot

55 Metro Way, Suite 1

Secaucus, NJ 07094

877.839.5224

sgcst@swatchgroup.com

Citizen

1000 West 190th Street, Dept R

Torrance, CA 90502

800.321.1023 Ext 4234

customercare@citizenwatch.com

Gucci Timepieces

150 Totowa Road Doors 50-51

Wayne, NJ 07470

866.692.8244 (Option 2)

Tag Heuer

966 South Springfield Ave

Springfield, NJ 07081

866.260.0460

luba.yarmollouk@lvmhwatchjewelry.com

Lotus / James Michael

30 Coronado Road, 2nd Floor

Warwick, RI 02886

800.616.3815

Movado

109 State Street

Moonachie, NJ 07074

800.810.2311

Customerservice@movado.com

Victorinox

7 Victoria Drive, PO Box 1212

Monroe, CT 06468

800.243.4032

203.944.2314

Ponte Vecchio (Certified Pre-Owned Rolex)

169 East Flagler Street, Suite 911

Miami, FL 33131

305.371.2828

belkis@pontetime.com

Pulsar / Seiko

SWA Service Center

1111 MacArthur Blvd

Mahwah, NJ 07430

800.722.4452

01.529.3316

custserv@seikousa.com

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